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Frequently Asked Questions

How can I find out when my truck will arrive?

Please text the WOW Center at 502-587-9012 and we will do our best to give an estimated delivery time the day of delivery.

How can I find out who my sales rep is?

At What Chefs Want, we’ve changed the rules. You won’t have a commissioned sales rep assigned to you. Instead, you can call/text the WOW Center 24/7 at 502-587-9012 or by email at and one of our team members can assist you or point you in the direction of your region’s Customer Advocate.

How can I retrieve my online login information?

Please text the WOW Center a 24/7 at 502-587-9012 and one of our team members can retrieve that information for you.  You can also email us at

How do I set up an account?

Go to our home page and click on Become a Customer.  Fill out a quick form giving us introductory information.  A member of our team will be in touch shortly to help set up your account.

How can I add or remove items from an order I have placed?

Once your order has been sent through, you cannot make a change. However, we can! Simply call/text the WOW Center with your changes at 502-587-9012. As long as we receive the call before your order cut-off time, we can make the changes for you.

Do you sell to the public?

Unfortunately, we do not. We only sell to our restaurant and foodservice partners. You can visit our site,, to place an order that will deliver right to your door.

I have a problem with an item delivered. How do I get a credit?

While we check every case of product that leaves our building, we know things can sometimes get missed. If you have a product you need to return for any reason, please give the WOW Center a call/text at 502-587-9012 and our WOW Center team will get you taken care of in a timely manner.

When are you closed?

We are closed THREE days per year.

Thanksgiving Day, Christmas Day and New Years Day.

Find Us

What Chefs Want (Corporate Office & Warehouse)
2055 Nelson Miller Parkway
Louisville, KY 40223
(502) 587-9012

What Chefs Want (Nashville Warehouse)
2832 Whites Creek Pike, Suite 200
Nashville, TN 37207
(502) 587-9012

What Chefs Want (Lexington)
1010 W. New Circle Rd.
Lexington, KY 40511

What Chefs Want (Cincinnati)
940 W 5th St
Cincinnati, OH 45203

What Chefs Want (Columbus)
1111 Cable Avenue
Columbus, OH 43222

What Chefs Want (St. Louis)
2427 N Ninth St
St. Louis, MO 63102

What Chefs Want (Indianapolis)
4001 W. Minnesota St
Indianapolis, IN 46241

What Chefs Want (Chattanooga)
803 E 12th St
Chattanooga, TN 37403

What Chefs Want (Knoxville)
2801 Sutherland Ave
Knoxville, TN 37919

What Chefs Want (Colorado)
5151 Bannock St. #12
Denver, CO 80216

What Chefs Want (Urbana)
500 S. Glover
Urbana, IL 61802

What Chefs Want (Danville)
310 South St.
Danville, IL 61832

What Chefs Want (Morton)
1667 North Main St.
Morton, IL 61550