NEED TO KNOW WHO TO CONTACT?
Send a Zendesk Ticket or Email the following groups in order to best answer your question.
Still have questions? Text 502-587-9012 and let our WOW Center help you find the answer. Simply state who you are and what you are needing help with and our team will help you find the right team to help.
Products & Purchasing
Zendesk: Purchasers (email direct ticket to firstname.lastname@example.org).
Key Personnel: Steve Turnier (commodity produce), Krey Keeney (Specialty produce & it), Blake Roby (commodity produce), Patricia Enriquez (gourmet foods), Cory Williams (Staple/Broadline & Paper), Ryan Hall (Meat), Chay Sorain (Staples & Seafood), Karin Vahildal (seafood), Joe Re (Prep Kitchen)
Zendesk: price alert group.
Key Personnel: Jim Walker, Chanel, Purchasers, Joe Bonura (Seafood), John Thomas (Meat)
Key Personnel: Jim Walker, Nick Rehm
Accounting & Customer Set Up
Key Personnel: Lori Dooley, Cora Mulder, Alex Deskins
Zendesk: it support (direct to ticket email email@example.com).
Key Personnel: Chanel, Robbie, John Moreman (connectivity, printers, email) among other across different disciplines
Zendesk: it support.
Email: Same as IT
Key Personnel: Nick Rehm handle corporate, Robbie, Chanel
Zendesk: None per discretionary info.
Key Personnel: Heather Sloan, Kyle Saxton (drivers)
Day Shipping & Ops
Zendesk: separate by region.
Key Personnel: Ron Zirnheld, Matt Crouch (both Lou warehouse)
Zendesk: separated by regions.
Key Personnel: Rob Webber, Monty Crawford
Customer Service Day
Zendesk: WOW (all emails to firstname.lastname@example.org will always create a ticket in ZD, monitored day and night)
Key Personnel: Ian Navarro, Lynnette Jones
Zendesk: use either Louisville Warehouse or Purchasers.
Key Personnel: Amy Lester (email@example.com)
Key Personnel: Jason Van Cleave (Lou warehouse), David Cobb (Nashville warehouse), Jeff Lasita (Cinci Warehouse). Nick Parker or Sabrina on Customer service.
Zendesk: none, purchasers or Lou warehouse would be next logical group.
Key Personnel: Ron Zirnheld, Steve Turnier
Key Personnel: Ian Navarro, Joey Mudd, Lynnette Jones
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