|
Frequently Asked Questions
Where do I go if I
need help or have questions?
There are no boundaries or
lines to cross when looking for answers at Creation Gardens.
Whether responding
to customers or employees our culture drives individuals to
assist until the solution is clear and mutually understood.
For customers, we give our hot sheets with at least 8 cell
phone numbers to call 24-7 for assistance. The door is always
open for employees and customers. Questions for clarity are
encouraged.
Why should a restaurant
use Creation Gardens?
Pleasing others takes work
and we work very hard responding to customer needs. We have
competitive prices so the main difference between us and another
produce house is that we must execute to work more efficiently
to give the customer the “What Chefs Want!” difference.
Some of the differences are
as follows:
• Our company’s policies and procedures are centered
on giving our customers what they want. We are responsive
and strive to be trusted partners in business.
• We hire only energetic people that work at an intense
pace. To last here, they must have a personality trait that
makes them happiest when pleasing others.
• We spend our money on customer service-Not commissioned
sales! There are no commissions-only commitments to serve!
• The President and Vice President of this company want
to hear and solve any problems you may have.
• Our purchasers have a commitment to bring in the best
products available where the prices are justified. Produce
Alliance gives us $1b in power, Teams of purchasers and inspectors
in the fields every day.
• Our Vice President oversees all pricing! There are
no commissioned sales reps trying to profit where you are
not looking. We want your long-term Trust and Loyalty.
• We will stock any Produce or Gourmet product you desire.
Please refer to our price lists and catalogues to see our
vast array of products.
• Our use of technology allows us to be more efficient
than the competition. Especially in purchasing, routing,
filling orders, and inventory controls.
Does "What Chefs
Want!" have any signifigance?
Yes, this is not just a slogan.
“What Chefs Want!” serves as a day-to-day operations
filter to ensure that all ideas and decisions are focused
on achieving our goals. We will ask ourselves in all situations:
“Is that what the chefs want?”
What is QSPART?
QSPART is our acronym for the
six reasons why anyone would choose to use a produce company.
The first three letters stand for Quality, Service and Price.
We feel anyone in business today probably does an adequate
job here. Some may be a bit cheaper but always at the expense
of quality or service. Where we distinguish ourselves is in
the latter three - Availability, Responsiveness and Trust.
It is here that we focus on beating the competition and making
ourselves the obvious choice. It is truly our ART form. With
a review of our product offerings, Availability speaks for
itself. Responsiveness is the core of our organization structure,
culture and value proposition. Though impossible to be perfect
in the produce business, we feel we can and must be perfect
in our response to customer needs-no matter the cause of the
situation! Trust is also a core principle. Customers must
know Our culture drives us to work hard and smart to efficiently
deliver on the other 5 reasons to use us. Trust of price must
be understood that upper management sets the prices to make
a little money, off of every item, every time. No salespersons
are out looking to see where we can fool someone today.
How can Creation Gardens
compete with the Huge Broadliners on price?
Produce is a commodity where
the price is set for the day no matter the customer. Many
farms cannot afford to make deals for their daily harvest
to one big customer that is pressing for below market price.
Our Membership in Produce Alliance gives us access to an entire
team of purchasers with specialists in the fields. We make
great and timely decisions because we are small, and we also
have $1 Billion in purchasing power to back us up.
What is the benefit
of being a Produce Alliance member?
Produce Alliance is a collection
of select produce companies that cover the U.S. We have pooled
our $1billion in purchasing to give us a vast network of purchasers
and inspectors in all the major growing areas. We have specialists
getting us top quality produce direct from exclusive shippers
at commodity market prices! We also have some pricing programs
available on core items that help in times of seasonal spikes.
Does Creation Gardens
have a Food Safety Program?
Yes. We are under the supervision
of Cooke and Thurber, the food service’s leading and
most demanding program. Certified Food Safety programs for
all restaurant purveyors are being demanded by more insurers
of restaurants each year. There should be no safety risk or
burden put on our customers.
What is HQBS?
HQBS is the acronym for our
Quality Control program. We have daily procedures and checklists
in place to ensure that Produces are: Here or Purchased, Checked
for Quality, in the proper Bin for builders and that Shrink
has been minimized. In Slang it has grown to mean our High
Quality BS program. This program is employed 7 days a week.
about
us | services | reports
| feedback
CUSTOMER
LOGIN
Creation Gardens
609 East Main St.
Louisville, Kentucky 40202
502-587-9012
800-600-8510
|
